PEOPLE SKILLS

Natural cohesive relationships with co-workers, remote users, and the general public throughout career.

• Strong inner-office relationships with management, co-workers, and customer service personnel while working with Specialty Baker, Keen Transport, Samba Insurance, Syscom Services, Kathpal Technologies, and individuals/group at the Washington Navy Yard.
• At Samba Insurance, was hired as a Computer Specialist/Help Desk Associate, and dealt with troubleshooting management’s and customer service representatives’ workstation issues.  After creating web applications for company Bill Pay service, Insurance Enrollment web site, and Medical Claims Lookup web system, was responsible for interacting with members and the public via telephone, relating to walk-throughs on using the web site, resetting passwords, and other pertinent issues.
• While working at the Washington Navy Yard, commonly connected with remote oil labs to perform over-the-phone guidance regarding software installations and technical assistance issues.  Patience and cordiality was common exhibited, with some issues requiring 2 to 3 hour troubleshooting sessions.
• Solidified experience in dealing with people during 15-year time frame (1991-2006) while acting as liaison for community sports group on a weekly basis.  Typically handled problems in a polite and courteous manner.
• Organized and coordinated week-long international sporting event in the summer of 2014 in athletic competition between United States and Argentina all-star bowling teams.  Successfully bridged communication gap and handled situations and unforeseen problems as they arose.  Provided web and hardcopy updates in a timely manner during the event.